# AI enquiry assistant

An assistant on your nursery's page, and optionally your own website, that answers parents' questions from your published information and collects enquiries.

Updated 14 November 2026. Page: https://toddly.co.uk/for-nurseries/ai-enquiry-assistant

Parents often have the same questions: Do you have space for a 1-year-old in September? Do you take 30 funded hours? What do you charge for meals? The assistant answers them on your page at any hour.

## How it works

- **Answers only from your information:** your listing's details and your public website. It cites the page each answer comes from.
- **Honest about gaps:** if the answer is not in your information it says so, and offers to pass the question to you.
- **Collects enquiries:** parents can leave their details or ask to book a visit without leaving the conversation.
- **Clear about who it is:** on unclaimed pages it says it is run by Toddly and answers from public information.

## On your own website

The same assistant can sit on your own website with one line of code. It works with common website builders. [See it on your own website](/for-nurseries/demo): type your nursery's web address and try the assistant on your own page, before anything goes live.

## Control

Once you claim your page, the [enquiry dashboard](/for-nurseries/enquiry-dashboard) shows every conversation and enquiry, the questions it could not answer, and lets you choose which website pages it uses. To switch it off, use the switch under Profile in your dashboard.

The assistant runs on a large language model. Like any automated tool it can make mistakes, which is why it cites its sources and offers to pass questions on.

## Frequently asked questions

### What does the assistant know?

Your page's details (Ofsted, fees, hours, funded places) and the text of your public website. Once you claim your page you can switch individual website pages off and add your own answers.

### What happens when it cannot answer?

It says it does not know and offers to pass the question on, collecting the parent's details as an enquiry. It does not guess.

### Can I turn it off?

Yes. Once you have claimed your page, switch it off yourself under Profile in your dashboard. Before that, contact us.