# Terms of use

The terms for using Toddly, for parents and for nurseries that claim their page or subscribe.

Updated 12 November 2026. Page: https://toddly.co.uk/terms

These terms apply when you use Toddly (https://toddly.co.uk), run by Sentient AI Inc (71–75 Shelton Street, Covent Garden, London WC2H 9JQ). By using the site you accept them. If you do not agree, please do not use it. Contact: hello@toddly.co.uk.

## What Toddly is

An independent information service about registered nurseries and pre-schools. We do not provide childcare, we are not part of Ofsted, the Department for Education or any council, and we do not recommend any particular nursery. Choosing a nursery is your decision.

## Accuracy

We show where each detail comes from and when we last checked it, but details change and sources can be wrong. Before you rely on anything important (fees, places, funded hours, opening times, inspection results), check it with the nursery, Ofsted or gov.uk. A missing detail means we do not know it, not that the answer is "no".

The calculators and guides give general information about the published rules. They are not financial, legal or tax advice.

The assistant on nursery pages answers from the information we hold about that nursery. It can make mistakes; check anything important with the nursery.

## Your account

You sign in with a link we email you. Keep access to your email account safe: anyone who can open your email can sign in. You can delete your account at any time from your account page.

## Reviews and messages

When you write a review or send a message you promise that it is your own honest experience or genuine question, that it is not abusive, defamatory or misleading, and that it does not include anyone else's personal information (including staff or children's names). We check reviews before publishing and may decline or remove any that break these rules or our [review guidelines](/how-reviews-work). You keep the rights in what you write and give us a free, worldwide licence to publish it on Toddly and to show it in our data services for as long as it is published.

Do not use the site to send spam, to collect other people's information, or to scrape it in a way that harms the service. Our [API and data pages](/developers) say what you may reuse and how.

## Terms for nurseries

- **Claiming a page** is free. You must work at the nursery and be allowed to act for it. We may refuse or remove access if we cannot confirm this, and may tell existing managers when someone new is added.
- **Your page.** You can correct details, add photos and text, and ask us to hide content we took from your website. You must have the right to publish what you add. Ofsted's register details and inspection results stay as Ofsted publishes them.
- **Enquiries.** Parents' enquiries are sent to the email addresses of your verified managers. Use them only to reply to the parent about their enquiry, and look after them under data protection law: once you receive an enquiry, you are the controller of your copy.
- **Pro.** Pro is a subscription paid in advance through Stripe, at the price shown on our [pricing page](/pricing) and at checkout when you subscribe (checkout shows any VAT). You can cancel at any time from the dashboard; Pro then runs to the end of the period you have paid for and is not renewed. We do not refund part periods unless the law requires it. We will give at least 30 days' notice by email of any price change, and you can cancel before it applies.
- **Ranking.** Paying never changes where a nursery appears in lists or what its page says about Ofsted, fees or reviews.

## Our liability

We provide the site with reasonable care and skill, but we cannot promise it will always be available or error-free. We are not liable for decisions you make based on information on the site, for the services any nursery provides, or for losses we could not reasonably foresee. Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud, and nothing affects your rights as a consumer.

## Intellectual property

The site's design, text and code belong to us or our licensors. Information from Ofsted and the Department for Education is used under the Open Government Licence. Map data is © OpenStreetMap contributors.

## Changes and law

We may update these terms; the date above shows the latest version, and we will email account holders about changes that matter. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless you live elsewhere in the UK, in which case you may also bring proceedings there.

## Frequently asked questions

### Is Toddly free for parents?

Yes. Searching, comparing, saving a shortlist, the calculators, the guides and contacting nurseries are free.

### Can a nursery pay to rank higher?

No. The order of lists never depends on payment. See how we rank.

### How do nurseries cancel Pro?

From the billing page in the dashboard, at any time. Pro stays on until the end of the period already paid for, and there is no cancellation fee.